Privacy Policy

Last updated: May 2026

Note: This privacy policy scaffold must be reviewed and completed before the website goes live. Replace all [PLACEHOLDER] sections with accurate information.

1. Who We Are

On Eagles' Wings Multi-Purpose Centre ("On Eagles' Wings", "we", "us", "our") is a registered non-profit organisation (NPO No. 053-055) and non-profit company (NPC: K2019545533) based at Shop 9, Aspen Building, 18 Jeffrey Street, Jeffreys Bay, Eastern Cape, 6330, South Africa.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website at www.oewmpc.co.za or contact us directly.

2. POPIA Compliance

We are committed to processing your personal information in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013. We will only collect, use, and store your personal information in a responsible and lawful manner, for legitimate purposes, and with your knowledge and consent where required.

Our Information Officer responsible for ensuring compliance with POPIA is: Yendra, General Manager. Contact: admin@oneagleswingsjbay.co.za

3. Information We Collect

We may collect the following types of personal information:

3.1 Information you provide directly

  • Name, email address, and phone number (via contact and volunteer forms)
  • Organisation name (via partner enquiry form)
  • Message content submitted through our forms
  • Donation information (processed by third-party payment providers - we do not store card details)

3.2 Information collected automatically

  • Browser type, IP address, and device information (via server logs)
  • Pages visited and time spent (via analytics - [specify tool, e.g., Google Analytics])
  • Cookie data (see Section 7 below)

3.3 Sensitive information

Given the nature of our work, some information submitted to us (e.g., details about abuse or trauma) may be considered sensitive. We treat all such information with the highest level of confidentiality and do not share it without explicit consent, except where required by law.

4. How We Use Your Information

We use your personal information only for the purpose for which it was collected, including:

  • Responding to your enquiries and messages
  • Processing volunteer applications
  • Processing donations and issuing receipts
  • Sending programme updates and newsletters (only with your consent)
  • Improving our website and services
  • Fulfilling our legal and reporting obligations as a registered NPO

5. Sharing of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

  • With service providers who help us operate our website (e.g., form processors, payment gateways) - bound by confidentiality agreements
  • With the Department of Social Development as required for NPO compliance reporting
  • Where required by law, court order, or to protect the safety of individuals

6. How Long We Keep Your Information

We retain your personal information only for as long as necessary for the purposes for which it was collected, or as required by law. [Specific retention periods to be defined by the NPO - e.g., contact form submissions retained for 12 months; donation records retained for 7 years for tax purposes.]

7. Cookies

Our website uses cookies - small text files placed on your device - to improve your browsing experience. You can control cookie settings through our cookie notice or your browser settings.

[List of specific cookies used, their purpose, and duration - to be completed based on final tech stack and analytics tools.]

8. Your Rights Under POPIA

You have the right to:

  • Access - request a copy of your personal information we hold
  • Correction - request that we correct inaccurate information
  • Deletion - request that we delete your personal information (subject to legal obligations)
  • Objection - object to us processing your information in certain ways
  • Withdrawal of consent - withdraw consent at any time where processing is based on consent
  • Complain - lodge a complaint with the Information Regulator of South Africa

To exercise these rights, contact us at: admin@oneagleswingsjbay.co.za

Information Regulator of South Africa:
Website: www.justice.gov.za/inforeg
Email: inforeg@justice.gov.za

9. Security

We implement reasonable technical and organisational measures to protect your personal information against loss, misuse, and unauthorised access. These include HTTPS encryption, access controls, and regular security reviews. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to external websites (e.g., Facebook, Formspree, payment gateways). We are not responsible for the privacy practices of those sites. Please review their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date. Continued use of our website after changes constitutes acceptance of the revised policy.

12. Contact Us About Privacy

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

On Eagles' Wings Multi-Purpose Centre
Shop 9, Aspen Building, 18 Jeffrey Street
Jeffreys Bay, Eastern Cape, 6330
Tel: 042 293 3985
Email: admin@oneagleswingsjbay.co.za
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